Holiday rental welcome booklet: what to include
A good welcome booklet answers questions before they are asked. It cuts down messages, reassures guests and improves your reviews. Here are the sections to plan for.
Updated 30 October 2026
The essential sections
- Welcome: a personal note and your contact details.
- Access and arrival: key or code, parking, how to find the property.
- Wi-Fi: network name and password, easy to read.
- How appliances work: heating or air conditioning, washing machine, oven, TV, coffee maker.
- House rules: noise, smoking, pets, number of guests, parties.
- Waste sorting and collection days.
The neighbourhood
- Shops, bakery, supermarket, pharmacy.
- Restaurants you recommend, transport, things to do.
- Useful addresses: doctor, emergency room, garage.
Safety and emergencies
- The country’s emergency number (112 works across the European Union) and local numbers.
- Where the smoke detector, extinguisher and meters are.
- Your number if there is a problem, and the full address of the property to give to the emergency services.
Check-out
- Check-out time, and instructions for keys, linen, bins and windows.
- A thank-you note and an invitation to leave a review.
Presentation tips
- A few pages are enough: short sentences, large type, little text.
- Print and laminate it, and add a QR code to an online version.
- Translate it into the language of your most frequent guests.
- Review it each season: numbers, opening hours and addresses change.
FAQ
Do I need a paper booklet?
Paper is still useful (no network, no app), ideally with a QR code to an online version.
How many pages?
Between 4 and 10 depending on the property. Short and up to date beats long and outdated.